A lot of us expected 2020 to be a chance to start again, improve our ideas and even set up new ventures, but that isn’t the world we are living in right now. We have to come to terms and face the reality that we are living in a new sense of normalcy after the pandemic first broke out. We are faced with a new challenge that haven't been addressed in decades. This means we have to find new ways to tackle this and think of what we can do and how to make our business stand out and learn the best practices for your catering business during COVID-19.

We cannot deny the service sector of business, especially because restaurants and caterers will have to take a substantial hit with the loss of their physical establishments due to the  quarantine protocols and social distancing practices. However, this doesn’t mean that you should pause you business until this virus is no longer a threat. We have no idea how long this could take and how much impact it’ll have on our market and economy. This can also give focus to new opportunities with your service and knowing how to find the best methods on how you can still keep your business going while even potentially boosting your sales.  

Streamlined Services 

Unlike before, it was fairly simple and straightforward to order from you service but now, we don't have that same convenience. Expect that you will have a substantial order load when you decide to service remotely especially if you have a consistent client-base. The best way to reduce order lags and mistakes while also accommodating as many customers as possible is to integrate your service onto one cohesive system that quickly and smoothly takes orders, delivery info, relay those orders and send them off for delivery in one fluid flow. The better prepared you are for the order load from online and phone contacts, the better service you’ll be able to give to your customers.  

Quality Delivery 

Since we are all discouraged from any physical contact service, there is no demand for the typical waiters or attendants when serving the food. The quality of your brand’s service will depend significantly by one thing, and that is your delivery service. We have to understand that the protocols for the common delivery service back then is largely different from the kind of delivery service we have now. Like all other sectors of service, we still have to observe proper safety hygiene, wearing of masks and even encourage contactless delivery. We are still living in a world with a dangerous virus and proper care should still be taken into account. Deliveries should also always arrive on time in high quality containers for catering. Even if we are now living in a trying time, we should always strive to show our customers the best service we can offer. The right impact on a customer will create connections that will gain their loyalty and help spread your brand.  

Leadership  

In a world with a lot of uncertainties and a different environment all together, the conventional methods will not be enough to help your business survive and this also means that traditional leadership will also not be as effective like before. What you need is someone to take over that understands the situation we are all in and knows what must be done. We are now facing a situation that is foreign to most of us so we need someone with a sense of leadership that is fresh and unique that can somehow handle what needs to be done. They should be a leader that knows how to lead and take charge in adapting the business to the services it needs to keep maintaining and even boosting sales. Your business needs someone competent enough persist through the challenges you may have to face and also encourage everyone to help keep growing your brand.

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